Refund and Withdrawal Policy 

(Onsite/Online) Courses

Effective Date: June 1st  2024

At Jannah Institute, we understand that circumstances may arise which require students to withdraw from the course. We have established the following policy to address refund requests based on the timing of the withdrawal. For students on a monthly payment plan, please understand that this means the full payment is due at the end of the payment period, and any withdrawals are subject to the policy below. 

1. Full Refund Before Class Start:

If a student informs us of their decision to withdraw from the course 24 hours before the commencement of the course, they will be eligible to receive a full refund of the course fees paid. This also applies for students on a monthly payment plan. The request for a refund must be made in writing to [email protected].

2. Partial Refund within the First 2 Weeks:

If a student notifies us within the first two weeks of the class start date, they will be eligible to receive a 25% refund of the course fees paid. For students on a monthly payment plan, they will need to pay Jannah Institute the remaining amount of the total fee due minus the 25% refund before withdrawing. The request for a refund must be made in writing to [email protected].

3. Non-Refundable After 2 Weeks:

After the initial two-week period has passed from the class start date, course fees become non-refundable. Any student on a payment plan needs to submit the full payment due to Jannah Institute before withdrawing. Any requests for withdrawal and refund made after this period will not be eligible for a refund.

Refunds will be processed by Jannah Institute within 5 working days from the date of receiving the refund request. It may take additional time for the refunded amount to appear in the original payment method used.

Note: This policy is subject to change at the discretion of Jannah Institute. Any updates or modifications to the policy will be communicated through official channels and will be updated on our website.